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Child Care Answers Referral

Rachel's Story

Rachel Smith

Rachel was a single mom struggling to find support for her children’s medical needs when she reached out to her local Child Care Resource and Referral agency. “The family engagement specialist listened to me and genuinely put the time and effort into finding the resources I needed,” she said.

With all the daily challenges parents face, sometimes the simple act of being listened to makes a world of difference. That’s just what Rachel Smith needed when she reached out to her local Child Care Resource and Referral agency in search of respite care.


Rachel, a single mother, faces the demanding task of raising two boys, one of whom she adopted, and is dealing with his own set of complex issues. To make things more difficult, she recently lost her support system. She currently receives wrap-around services, including respite care, but those will expire soon.


Desperate for a solution, Rachel reached out to Child Care Answers after learning about the Family Resource Navigator, which helps connect families to the resources they need most.

"I had never heard of Family Resource Navigator, and I wish I had sooner"

-Rachel S.

Rachel talked with a family engagement specialist and was extremely grateful for her listening ear and willingness to help Rachel look for a solution. “The family engagement specialist I talked with was the only person who really listened to me and genuinely put the time and effort into finding the resources I needed,” she said. “I'm very grateful just to be heard."

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