Solution Center Spotlight
Meet Joan Davis, Solution Center Representative at the Brighter Futures Solution Center assisting both families and providers around the state. Joan has been with the Brighter Futures Solution Center for nearly seven years and assisted thousands of families and their children find care that meets their unique needs.
Solution Center Representative.
What education/degrees have you obtained?
I’m working on my Human Service Associates through Ivy Tech. Completed Medical Secretary through IVY Tech years ago.
How long have you been a member of the Brighter Futures Solution Center?
I’ve worked for Early Learning Indiana and the Brighter Future Solution Center since May 2016.
What did you do before joining the Brighter Futures Solution Center?
Prior to the Brighter Future Solution Center, I worked at the Indiana Association of Child Care Resource and Referral (IACCRR). Prior to IACCRR, I worked in child care for 14 years and a medical front office before that.
How many years of experience do you have in early childhood education or social work?
I have more than 20 years in childcare-related services and a lifetime of customer/quality service in different employments.
What are some of your favorite things about your role?
Our callers and their needs are diverse. My job is rewarding because I work with people all day – just on a phone as opposed to in person. Our goal is first-call resolution. We’ve built trust with our families and providers and they are confident to call us whenever they need help again. Many times they know us by name. It is the variety of callers and needs that keep this job fresh. I’ve never stopped learning.
What was the last moment that caused you to stop and remember why you love your work?
There have been many calls over the past six years, but a truly special call happened with a provider last week. One of their families experienced the death of both parents and the family member who was caring for the children asked the provider for grief counseling for the children. The provider called the Brighter Future Solution Center (BFSC) for help in finding a resource. Although the provider presented strongly and represented her family, I could hear the sadness in their voice. In addition to the resource for the family, I offered a resource for the grieving provider and their staff.
How do you spend your free time?
I enjoy outdoor walking, indoor stationary cycling, working in my flower gardens, traveling, spending time with friends and spending much of my free time with my children and husband.
What was the best advice you ever received?
My father-in-law, taught me that “Two things can be true at the exact same time.” This statement probably changed my entire outlook on life.
What other interesting facts do you want us to know about you?
I use to think, having a “servant’s heart” was a weakness. As an adult, I realized, service was my calling.